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Welcome to Chartered Institute Customer Relationship Management
Chartered Institute Customer Relationship Management (CICRM) is a United State of America non-profit making international professional examining body that exists to provide high quality, cost effective, internationally recognized and it’s also approved and grated a Corporate Charter by the Secretary of State of Nedava as a professional body and examining body in United State of America and approved by the Federal Ministry of Education of Nigeria. We aim to solidify and enhance the career prospects of graduates in the job market. Read More>>


The Chartered Customer Service Professional qualification will raise the level of respect among colleagues in customer service management and the broader service community.

CICRM is comprised of a number of membership categories namely:


CICRM welcomes service quality consultancy/ affiliate partners worldwide as one of those who assist us to reach our clients and provide them with professional consultancy in customer service excellence. Each partner of ours is responsible for one state/region that is why they are called Affiliate Partners.

The main responsibility of the partners:

  • To highlight the relationship between customer service excellence and increased revenue.
  • To provide professional guidance for all members



Chartered Institute of Customer Relationship Management is boundary less professional bodies, the Institute has signed agreement under a full credit transfer with the following world class institutions of learning:

  • Chartered Institute of Customer Relationship Management, Zimbabwe.
  • Customer Service Training Institute, USA.
  • Customer Service Training Institute of Canada.
  • Chartered Institute of Management Specialist, USA.

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CICRM International Head office is located in the State of Nevada in United State of America with the affiliates corporate offices in countries like Zimbabwe (Southern Africa) Nigeria, Cameroon, Ghana (West Africa) just to mention a few. The promoters have many years of experience in the areas of Customer Care/Services, Customer Relationship Management, Front Deck Officer, Call Center Management, etc. as a professional institute.

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